Client Information
Start Your Care: Our Intake Process
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Phone Enrollment
Typically takes 20–30 minutes, depending on client needs
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Walk-In Enrollment
Typically takes 30 minutes to 1 hour, depending on client needsand wait time
Monday–Friday, 8:00 AM – 5:00 PM
(last check-in at 4:00 PM)
Client Advocacy
Client advocacy aims to prevent rights violations, advocate for the provision of quality care, and review, investigate and resolve rights complaints or issues.
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Call 719-589-3671 and ask to speak to our Client Advocate
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Client Handbook
Our Client Handbook is designed to help you understand your rights, responsibilities, and the services we provide. It includes important information about our policies, procedures, and what you can expect as a client.
We encourage all clients to review the handbook carefully.
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Complaint Procedure
If you have concerns regarding services or any aspect of SLVBHG operations, please follow this process:
Primary Provider
Supervisor Review
Client Advocate
External Process
Ready to Start Your Care Journey?
Contact us today to begin the enrollment process
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